Staying In Touch With Your Travelers: Interviews With Stu | Part 2 of 5
Welcome to part 2 of our 5 part series, Interviews With Stu. If you want to watch Part 1, just click here! Otherwise, hit play on the video below, or read the transcript to hear what eTS CEO Stuart Anderson has to say about how often you should be staying in touch with your travelers whilst they travel.
Staying In Touch With Your Travelers: Video Transcript
How often do you think you should be in contact with your people while they travel, whether that’s through messaging or through the use of something like Travel Safety alerts?
First of all, I think you must be in contact with your team or your people while they travel. If you’re in touch with them by just sending them alerts, hour after hour, pumping out alerts, that doesn’t tell how safe they are or what’s happening, or if they have an incident.
I believe that, every day, you should have a communication where you ask if they are ok, and they say ‘Yes’ or they need assistance, or they update you on what’s going on. It should be reported at a set time, and it should vary with the country they’re going to.
If they’re going to a high-risk environment, I would suggest more than once a day – it might be every hour – that you’re in touch with them. If they’re going to do a high-risk job, or something that puts them in specific danger, then you would want to speed this up and have it hourly, or maybe every four hours.
But every day is, I think, the bare minimum to be in touch with someone, and hear that they’re ok or that they need assistance.